Terms and Condition

 
 

 

Price

All prices are subject to change without notice. 

All prices are $USD.

The minimum order is $1,000.

 

Shipping and Distribution Areas

We have distribution areas in West Sacramento, California and Bolingbrook, Illinois.

 

The following represents shipping charges within the United States (excluding Alaska and Hawaii):

Orders between $1,000 and  $4,999: Customer pays $199 for shipping charge.

Orders over $5,000: Customer receives free shipping.

 

The following represents shipping charges for pottery to Canada only:

Customers pays 20% of the shipping charge plus all brokerage fees (including but not limited to Customs Clearance, Duty Fee, and GST).

 

Travel Reimbursement

We offer travel reimbursement for customers that wish to visit our warehouse in West Sacramento, CA to pick out a truckload of our in-stock pottery. Please contact us to inquire.

 

Products and Size
 Each piece of our product is unique. Variation or imperfections may occur due to the fact they are handcrafted. For instance, the character of each pot is defined by the variations in texture, shape, and color. There is no guarantee that each  pot will be exactly the same shape and color. All of our products are made to the highest quality standards.

 The dimensions include the opening (top’s width) or the greatest diameter (body’s width) and the piece’s height. Both measures are external. In round pieces, a diameter is specified. In oval or rectangular pieces, the dimension indicates the width and length.

 

Payment

Payment may be made by Visa, MasterCard, American Express, Check or Wire Transfer in $USD. Terms can be established upon approval from our Credit Department.

 

Return Policy
We want our customers to be pleased with our product, if after inspection you do not like the product for any reason, your order can be returned within seven (7) days upon receiving shipment. All merchandise must be returned in the same condition and packing manner (crated) that it was received for a full refund. Customer will need to cover the return shipping cost. Any return must be approved by customer service in advance. Returned pallets must be marked with a return authorization number.

 

Damages and Claims

All claims must be reported within 14 days of receiving your order. Email us at Pottery.Paradise1@gmail.com with the item #, individual images of damaged items, and the type of damage. Any visible damage should be noted upon the delivery receipt that is signed and given to the driver. A copy of this should be included with your claim. Credit will not be issued after 14 days.

 

Overdue Invoices

1.5% late fee per month will apply to all invoices overdue.

 

** Changes from the 2017 Catalog have been noted. The Price May Change Based On The Season. We Reserve The Right To Determine The Final Price. Please Always Call To Check On The Most Updated Price**

Revised 07.11.17

 
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