Terms and Condition

 
 

 

Price

All prices are subject to change without notice. 

All prices are $USD.

The minimum order is $2,000.

 

Shipping and Distribution Areas

We have distribution areas in City of Industry, CA and Bolingbrook, IL 

 

The following represents shipping charges within the United States (excluding Alaska and Hawaii):

Orders under $2,000: Customer pays full shipping.

Orders between $2,000 and $4,999: Customer pays $249 for shipping charge.

Orders over $5,000: Customer receives free shipping.

 

The following represents shipping charges for pottery to Canada only:

Customers pays 20% of the shipping charge plus all brokerage fees (including but not limited to Customs Clearance, Duty Fee, and GST).

 

Travel Reimbursement

We offer travel reimbursement for customers that wish to visit our showroom in Richmond, CA to pick out a truckload of our in-stock pottery. Please contact us to inquire.

 

Products and Size
Each piece of our product is unique. Variation or imperfections may occur due to the fact they are handcrafted. The character of each pot is defined by the variations in texture, shape, and color. There is no guarantee that each pot will be exactly the same shape and color. All our products are made to the highest quality standards.

 

Small cracks may sometimes appear on the bottom of our outdoor pieces. These cracks are a result of the traditional firing methods used to produce the pots, and are not considered a defect, as they in no way impact the structural integrity of the items.

The dimensions include the opening (top’s width) or the greatest diameter (body’s width) and the piece’s height. Both measures are external. In round pieces, a diameter is specified. In oval or rectangular pieces, the dimension indicates the width and length.

 

Payment

Payment may be made by Visa, MasterCard, American Express, Check or Wire Transfer in $USD. Check or Wire Transfer is preferred. Terms can be established upon approval from our Credit Department.

 

Return Policy
Merchandise cannot be returned without prior authorization from our office.

 

Damages and Claims

Customer will be responsible for 3% damages per container. All claims must be reported within 14 days of receiving your order. Email us at Pottery.Paradise1@gmail.com with the item #, individual images of damaged items, and the type of damage. Any visible damage should be noted upon the delivery receipt that is signed and given to the driver. A copy of this should be included with your claim. No freight credit will be issued. Only product credit will be considered. Credit will not be issued after 14 days. If there are missing items, customer must take photos of pallet before removing pieces and take photos of all pieces received.

 

Overdue Invoices

3% late fee per month will apply to all invoices overdue.

 

** Changes from the 2019 Catalog have been noted. The Price May Change Based On The Season.

We Reserve The Right To Determine The Final Price.

Please Always Call To Check On The Most Updated Price.**

 

Revised 06.02.19

 
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