FAQs

The minimum order is $2,000.

We have distribution areas in City of Industry, CA and Bolingbrook, IL 

The following represents shipping charges within the United States (excluding Alaska and Hawaii):

Minimum Order = $2,000. 
Orders under $2,000: Customer pays full shipping.
Order between $2,000 and $5,999: Customer pays 18% of the invoice amount as shipping charge.
Orders between $6,000 and $9,999: Customer pays 15% of the invoice amount as shipping charge.
Orders $10,000 and more: Customer pays 12% of the invoice amount as shipping charge.
 
Customer will pay $150 extra for residential/farm locations deemed by carrier before shipping or after delivery (for either proposal above).

The following represents shipping charges for pottery to Canada only:

Customers pays 20% of the shipping charge plus all brokerage fees (including but not limited to Customs Clearance, Duty Fee, and GST).

We want our customers to be pleased with our product, if after inspection you do not like the product for any reason, your order can be returned within seven (7) days upon receiving shipment. All merchandise must be returned in the same condition and packing manner (crated) that it was received for a full refund.

Customer will need to cover the return shipping cost. Any return must be approved by customer service in advance. Returned pallets must be marked with a return authorization number.

Customer will be responsible for 3% damages per container. All claims must be reported within 14 days of receiving your order.Email us at Pottery.Paradise1@gmail.com with the item #, individual images of damaged items, and the type of damage. Any visible damage should be noted upon the delivery receipt that is signed and given to the driver. A copy of this should be included with your claim. No freight credit will be issued. Only product credit will be considered. Credit will not be issued after 14 days. If there are missing items, customer must take photos of pallet before removing pieces and take photos of all pieces received.

Orders typically take a few days to process. Once orders have been approved by customers, we do our best to get those items shipped to you within a week of placing the order unless the items ordered are backordered or out of stock.

We are available Monday through Friday from 9:00am to 5:30pm PST. Our office number is 510-243-5159 and our fax number is 510-236-0255. If you prefer to email us, you may do so at our general inbox: pottery.paradise1@gmail.com.

Please contact our office by telephone or email and we will happily send you a catalog.

Please feel free to call or email us during business hours. If we are not in the office, you may leave a voice message and we will contact you the next business day.