Price

All prices are subject to change without notice. 

All prices are $USD.

The minimum order is $2,000.

Shipping and Distribution Areas

We have distribution areas in Ontario, CA and Bolingbrook, IL 

The following represents shipping charges within the United States (excluding Alaska and Hawaii):*

Orders under $2,000: Customer pays full shipping.

Order between $2,000 and $5,999: Customer pays 12% of the invoice amount as shipping charge.

Orders between $6,000 and $9,999: Customer pays 10% of the invoice amount as shipping charge.

Orders $10,000 and more: Customer pays 8% of the invoice amount as shipping charge.

*Customer Pays Full Freight on Plastic Base Program.

Customer will pay $150 extra for residential/farm locations deemed by carrier before shipping or after delivery (for either proposal above).

The following represents shipping charges for pottery to Canada only:

Customers pays 20% of the shipping charge plus all brokerage fees (including but not limited to Customs Clearance, Duty Fee, and GST).

Travel Reimbursement

We offer travel reimbursement for customers that wish to visit our showroom in Richmond, CA to pick out a truckload of our in-stock pottery. Please contact us to inquire.

Products and Size Each piece of our product is unique. Variation or imperfections may occur due to the fact they are handcrafted. The character of each pot is defined by the variations in texture, shape, and color. There is no guarantee that each pot will be exactly the same shape and color. All our products are made to the highest quality standards.

Small cracks may sometimes appear on the bottom of our outdoor pieces. These cracks are a result of the traditional firing methods used to produce the pots, and are not considered a defect, as they in no way impact the structural integrity of the items.

The dimensions include the opening (top’s width) or the greatest diameter (body’s width) and the piece’s height. Both measures are external. In round pieces, a diameter is specified. In oval or rectangular pieces, the dimension indicates the width and length.

Payment

Payment may be made by Check, Wire Transfer, Visa, MasterCard, Discover, or American Express in $USD. Check or Wire Transfer is preferred (Pottery Paradise does not cover wire fees). Terms can be established upon approval from our Credit Department.

All debit/credit card transactions will incur a 3.5% processing fee. Customer/Cardholder agrees to NOT dispute any debit/credit card transactions made to Pottery Paradise with their respective credit card company and/or financial institution. Customers are required to abide by the stated damages, claims and/or returns as stated below.

Return Policy

Merchandise cannot be returned without prior authorization from our office.

Damages and Claims

Customer will be responsible for 3% damages per container. All claims must be reported within 14 days of receiving your order. Email us at Pottery.Paradise1@gmail.com with the item #, individual images of damaged items, and the type of damage. Per carrier requirements, any visible damage must be noted upon the delivery receipt that is signed and given to the driver. A copy of this must be included with your claim within 24 hours of receiving merchandise. This greatly assists Pottery Paradise in filing a claim with the carrier. No freight credit will be issued. Only product credit will be considered. Credit will not be issued after 14 days. If there are missing items, the customer must take photos of the pallet before removing pieces and take photos of all pieces received.

For all shipments with final destination outside the contiguous USA, the customer will be responsible for 3% of damages. This applies to all shipments that Pottery Paradise handles, whether to freight forwarder or to customer’s location.

Overdue Invoices

3% late fee per month will apply to all invoices overdue.

In the Event of Legal Action

You agree that in the event of any legal action arising out of, relating to, or to enforce the terms of this agreement or the underlying indebtedness, the prevailing party shall be entitled to its reasonably cost and attorney’s fees in connection therewith. This agreement shall be governed by California law, and venue for any legal action shall be in Contra Costa County.

** Changes from the 2024 Catalog have been noted. The Price May Change Based On The Season.

We Reserve The Right To Determine The Final Price.

Please Always Call To Check On The Most Updated Price.**

Revised 1.2.2024